diff --git a/docs/source/compliance.rst b/docs/source/compliance.rst
index 82f5957..bf8938e 100644
--- a/docs/source/compliance.rst
+++ b/docs/source/compliance.rst
@@ -158,4 +158,21 @@ stakeholder inquiries
   - the ability to read, understand and interpret legal terminology found in documents
 such as collective agreements, benefit contracts and government regulations
   - excellent mathematical skills to perform various calculations
-  - problem solving, decision-making, time management and organizational skills
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+  - problem solving, decision-making, time management and organizational skills
+
+Behavioural and Ethical Standards
+--------------------------------
+
+Behaviour and ethics are two areas that build on the skills that an effective payroll practitioner
+must have. Effective payroll professionals should be:
+  - trustworthy, as the potential for fraud is ever present
+  - conscientious, with a keen attention to detail
+  - discreet, due to the confidential nature of information being handled
+  - tactful in dealing with employees who can be very sensitive when discussing their
+financial issues
+  - perceptive, able to understand all sides of an issue
+  - able to work under the pressures of absolute deadlines
+  - able to use common sense in order to recognize problems quickly and apply sound
+solutions
+  - able to remain objective and maintain a factual perspective when dealing with
+questions and inquiries
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