diff --git a/docs/source/introduction.rst b/docs/source/introduction.rst
index 9fb7854..54db4e3 100644
--- a/docs/source/introduction.rst
+++ b/docs/source/introduction.rst
@@ -163,6 +163,17 @@ must have. Effective payroll professionals should be:
 Payroll Stakeholders
 =====================
 
+**Stakeholders** are the individuals, groups and agencies, both internal 
+and external to the organization, who share an interest in the function and 
+output of the payroll department. Stakeholders can be considered customers of the payroll department and payroll practitioners
+can take a proactive customer service approach to serving these individuals and groups.
+
+**Payroll management stakeholders** are the federal and provincial/territorial governments, 
+the internal stakeholders and the external stakeholders. Internal stakeholders 
+include employees, employers and other departments within the organization. 
+External stakeholders include benefit carriers, courts, unions, pension 
+providers, charities, third party administrators and outsource/software vendors.
+
 Content Review
 ==================