diff --git a/docs/source/introduction.rst b/docs/source/introduction.rst
index de9406a..b2d8e8c 100644
--- a/docs/source/introduction.rst
+++ b/docs/source/introduction.rst
@@ -127,12 +127,16 @@ payroll process:
   - written communication skills, such as preparing employee emails and 
   memos, management reports, policies and procedures and correspondence 
   with various levels of government
+
   - verbal communication skills, to be able to respond to internal and 
   external stakeholder inquiries
+
   - the ability to read, understand and interpret legal terminology found 
   in documents such as collective agreements, benefit contracts and 
   government regulations
+
   - excellent mathematical skills to perform various calculations
+  
   - problem solving, decision-making, time management and organizational skills
 
 Behavioural and Ethical Standards