compliance

docs/source/compliance.rst

@@ -131,4 +131,31 @@ circumstances
   - Payroll Reporting: how to calculate and remit amounts due to government agencies,
 insurance companies, unions and other third parties. In addition, payroll reporting
 includes accounting for payroll expenses and accruals to internal financial systems
-and federal and provincial/territorial year-end reporting.
+and federal and provincial/territorial year-end reporting.
+
+Technical Skills
+----------------
+
+The technical skills required by payroll professionals include proficiency in computer
+programs such as payroll software and financial systems, spreadsheets, databases and word
+processing.
+
+Organizations often change their payroll and business systems to meet new technology
+requirements and corporate reporting needs. It is important for payroll personnel to have the
+ability to be adaptable to changing systems. As a payroll practitioner, you must be prepared
+and willing to embrace continuous learning.
+
+Personal and Professional Skills
+--------------------------------
+
+The following personal and professional skills will assist payroll practitioners in dealing with
+the various stakeholders involved in the payroll process:
+ written communication skills, such as preparing employee emails and memos,
+management reports, policies and procedures and correspondence with various levels
+of government
+ verbal communication skills, to be able to respond to internal and external
+stakeholder inquiries
+ the ability to read, understand and interpret legal terminology found in documents
+such as collective agreements, benefit contracts and government regulations
+ excellent mathematical skills to perform various calculations
+ problem solving, decision-making, time management and organizational skills