compliance

docs/source/compliance.rst

@@ -159,3 +159,20 @@ stakeholder inquiries
 such as collective agreements, benefit contracts and government regulations
   - excellent mathematical skills to perform various calculations
   - problem solving, decision-making, time management and organizational skills
+
+Behavioural and Ethical Standards
+--------------------------------
+
+Behaviour and ethics are two areas that build on the skills that an effective payroll practitioner
+must have. Effective payroll professionals should be:
+  - trustworthy, as the potential for fraud is ever present
+  - conscientious, with a keen attention to detail
+  - discreet, due to the confidential nature of information being handled
+  - tactful in dealing with employees who can be very sensitive when discussing their
+financial issues
+  - perceptive, able to understand all sides of an issue
+  - able to work under the pressures of absolute deadlines
+  - able to use common sense in order to recognize problems quickly and apply sound
+solutions
+  - able to remain objective and maintain a factual perspective when dealing with
+questions and inquiries